Shipping Policy
Shipping Policy
At NERAVULI, we believe shopping for useful kitchen essentials should be simple, convenient, and worry-free — from choosing the right products to having them delivered to your doorstep.
We offer a practical selection of kitchen tools, food preparation accessories, storage and organization products, serving essentials, and other everyday kitchen items designed to make daily kitchen tasks easier and more convenient.
Our website, neravuli.com, is operated by CPN (HongKong) LIMITED.
This Shipping Policy explains how orders are processed, shipped, and delivered.
Our Shipping Philosophy
NERAVULI is a modern kitchen essentials brand focused on making everyday cooking, preparation, organization, and serving more convenient and enjoyable.
To provide a wider selection of practical kitchen products while managing inventory efficiently, some of our items may be shipped from international fulfillment centers.
Smart Routing: Orders may be dispatched from an available fulfillment center based on product availability and delivery destination.
Multiple Shipments: If you purchase multiple items, they may occasionally arrive in separate packages when fulfilled from different warehouses.
1. Processing Time & Shipping Fee
Every NERAVULI order is prepared with care.
Order Processing Time:
Please allow 1–2 business days for order verification, preparation, and packaging before shipment.
Peak Periods / Holidays / Promotions:
During high-demand seasons, order processing may take up to 3 business days.
Shipping Fee:
At NERAVULI, we offer simple and transparent standard shipping rates:
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Orders under $50: $5.99 standard shipping.
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Orders of $50 or more: FREE standard shipping.
Shipping fees are displayed during checkout before payment.
2. Estimated Delivery Times
Because some NERAVULI products are fulfilled through global logistics partners, delivery times may vary depending on your location.
Estimated delivery times after shipment are:
| Region | Estimated Delivery Time |
|---|---|
| United States | 7–10 business days |
| Canada / United Kingdom / Australia | 10–15 business days |
| Other supported regions | 15–20 business days |
Delivery times are estimates only and are not guaranteed delivery dates.
Actual delivery times may be affected by customs clearance, carrier operations, holidays, weather conditions, or other circumstances beyond our control.
We appreciate your patience as we work to deliver your kitchen essentials safely and efficiently.
3. Order Tracking
Once your order ships, you will receive a shipping confirmation email containing your tracking information.
Please note:
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Tracking information may take 1–3 business days to update after shipment.
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Temporary delays in tracking updates do not necessarily mean your package is lost.
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Tracking updates may pause while your package moves between logistics facilities or undergoes customs clearance.
Track Your Order:
If you need assistance tracking your order, please contact our customer support team at:
Email: support@neravuli.com
Phone: (417) 759-4625
4. Customs, Duties & Taxes
International orders may be shipped under DDU (Delivered Duty Unpaid) terms where applicable.
This means:
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Customs duties, import taxes, or additional import fees may be charged by the destination country.
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Customers may be responsible for applicable import charges unless otherwise stated at checkout or required by law.
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Customs clearance procedures may cause additional delivery delays.
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Import regulations and customs charges vary depending on the destination country and local requirements.
NERAVULI is not responsible for delays caused by customs clearance procedures beyond our control.
We recommend reviewing your local customs and import regulations before placing an international order.
5. Order Changes & Cancellations
We begin processing orders promptly to help ensure timely delivery.
If you need to update your shipping address, modify your order, or request a cancellation, please contact us at:
Email: support@neravuli.com
Phone: (417) 759-4625
We recommend contacting us within 12 hours of placing your order.
Once order processing has begun, changes or cancellations cannot be guaranteed.
If your order has already shipped, please refer to our Return & Refund Policy for information about eligible returns.
Applicable statutory cancellation rights remain unaffected.
6. Lost or Damaged Packages
Your satisfaction and shopping experience are important to us.
Damaged Items
If your order arrives damaged, please contact us as soon as possible, preferably within 48 hours of delivery.
Please provide:
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Your order number
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Clear photos or videos showing the damage
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A photo of the shipping label
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A photo of the outer packaging
Please email us at:
Our customer support team will review your request and help arrange an appropriate solution, such as a replacement, refund, or other assistance depending on the circumstances.
Reporting an issue after 48 hours does not automatically affect any rights you may have under applicable consumer protection laws.
Lost Packages
If your tracking information shows that your package has been delivered but you cannot locate it, please:
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Check with neighbors or household members.
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Check around your property, mailbox, front desk, reception area, or other safe delivery locations.
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Contact your local delivery carrier for additional delivery details.
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Allow a short period of time in case the package was marked as delivered before final delivery.
If you still cannot locate your package, please contact us at:
Please include your order number and tracking information so our team can help investigate the issue.
7. Contact Us
For questions about shipping, delivery, or your order, please contact us using the details below:
Brand: NERAVULI
Website: neravuli.com
Email: support@neravuli.com
Phone: (417) 759-4625
Company: CPN (HongKong) LIMITED
Company Address: RM 06, 13A/F SOUTH TOWER, WORLD FINANCE CTR HARBOUR CITY, 17 CANTON RD, TSIM SHA TSUI, HONG KONG