Terms of Purchase

Terms of Purchase

Last Updated: October 16, 2026

These Terms of Purchase (“Terms”) govern purchases of products and services available through https://neravuli.com (the “Website” or “Site”).

The Website is operated by CPN (HongKong) LIMITED (the “Company”), doing business as NERAVULI.

Your use of the Website and these Terms is also subject to our Terms of Use, Privacy Notice, Shipping Policy, and Return & Refund Policy, where applicable.

Payment may include applicable sales tax, value-added tax, or other consumption taxes where required. Customs duties, import taxes, or additional local fees may apply depending on your destination country or region.

PLEASE READ THESE TERMS OF PURCHASE AND OUR OTHER APPLICABLE POLICIES CAREFULLY BEFORE PLACING AN ORDER. BY PURCHASING PRODUCTS OR SERVICES THROUGH OUR WEBSITE, YOU AGREE TO THESE TERMS, SUBJECT TO YOUR RIGHTS UNDER APPLICABLE CONSUMER PROTECTION LAWS.

1. GENERAL

These Terms of Purchase establish the conditions under which customers may purchase products and services through NERAVULI.

By placing an order, you represent that you are:

  • At least 18 years of age, or otherwise legally authorized to make the purchase;

  • Legally capable of entering into a binding agreement;

  • Not prohibited from purchasing our products under applicable laws or regulations.

You agree to purchase and use products available through our Website in accordance with these Terms and all applicable laws and regulations.

You are responsible for providing accurate and complete information when placing an order, including your name, contact details, billing information, and delivery address.

We may retain communications between you and our customer support team for customer service, quality assurance, security, and legitimate business purposes, as described in our Privacy Notice.

2. PRIVACY NOTICE

NERAVULI respects your privacy and is committed to handling your personal information responsibly.

Our Privacy Notice explains how we collect, use, store, share, and protect personal information when you browse our Website, place an order, or contact customer support.

You can review our Privacy Notice through our Website:

https://neravuli.com

Personal information may be collected and processed for purposes including:

  • Processing and fulfilling orders;

  • Managing payments and preventing fraud;

  • Arranging shipping and delivery;

  • Providing customer support;

  • Responding to customer inquiries;

  • Improving our Website and shopping experience;

  • Sending marketing communications where permitted;

  • Complying with applicable legal obligations.

We may update our Privacy Notice from time to time to reflect changes in our services, business practices, or legal requirements.

Any updates will be published on our Website.

Your personal information will be handled in accordance with our Privacy Notice and applicable data protection laws.

3. PURCHASES

Order Processing

NERAVULI reserves the right to decline, verify, or cancel an order where reasonably necessary and permitted by applicable law.

This may occur when:

  • A product is unavailable or out of stock;

  • A product has been incorrectly priced;

  • Payment authorization cannot be verified;

  • An order appears fraudulent or unauthorized;

  • Shipping information is incomplete or inaccurate;

  • A delivery destination is not supported;

  • An order cannot be fulfilled due to operational or legal restrictions.

We may contact you to verify order details before processing or dispatching your purchase.

If an order is cancelled after payment has been collected, we will arrange a refund for the cancelled items to the original payment method.

We also reserve the right, where permitted by law, to:

  • Withdraw or modify promotional offers;

  • Correct errors, inaccuracies, or omissions in product information;

  • Update prices, descriptions, product specifications, and availability;

  • Limit quantities purchased when reasonably necessary;

  • Refuse orders that cannot be fulfilled.

Any changes affecting an order already accepted will be handled in accordance with applicable consumer protection laws.

4. PRODUCT AND SERVICE DESCRIPTIONS

At NERAVULI, we aim to provide clear and accurate information about the kitchen, dining, food preparation, storage, cleaning, and everyday household products available on our Website.

Our product selection may include:

  • Kitchen tools and utensils;

  • Food preparation accessories;

  • Cooking and baking accessories;

  • Kitchen organization and storage products;

  • Beverage and serving accessories;

  • Cleaning and maintenance tools;

  • Dining accessories;

  • Other everyday household essentials.

We make reasonable efforts to ensure that product descriptions, images, specifications, colors, and pricing are accurate and up to date.

However, minor differences may occur due to photography, lighting, screen settings, packaging updates, or manufacturing variations. Product colors may appear slightly different depending on your device or display settings.

Customers should review all available product information before purchasing, including:

  • Product dimensions, where provided;

  • Selected colors and styles;

  • Available sizes and variants;

  • Package contents;

  • Intended use;

  • Compatibility information, where applicable;

  • Care, cleaning, storage, and usage instructions.

Customers should select products appropriate for their intended use and review any product-specific instructions provided on the product page or packaging.

If a product received is damaged, defective, incorrect, or materially different from its description, please contact our customer support team.

Your rights and available remedies are governed by our Return & Refund Policy and applicable consumer protection laws.

Our Website may also provide quick-view and add-to-cart features for shopping convenience. We recommend reviewing the full product page before completing your purchase.

5. PRICING INFORMATION

NERAVULI strives to provide accurate and transparent pricing information for all products available on our Website. However, occasional pricing or technical errors may occur.

If an item is displayed at an incorrect price, we may contact you to explain the issue and, where permitted by law, offer the option to proceed at the correct price or cancel the affected order.

If payment has already been collected for a cancelled order, we will arrange an appropriate refund.

Prices, promotions, discounts, and product availability may change from time to time.

Our standard shipping rates are:

  • Orders under $50: $5.99 standard shipping

  • Orders of $50 or more: Free standard shipping

The final amount payable, including applicable shipping fees and taxes collected at checkout, will be displayed before you confirm your purchase.

Any additional customs duties or import charges that may apply are described in our Shipping Policy.

We reserve the right to correct pricing errors and update promotional offers, subject to applicable consumer protection laws.

6. PRODUCT AND SERVICE AVAILABILITY

Product availability displayed on our Website reflects available inventory information at the time of browsing.

Although we make reasonable efforts to maintain accurate stock information, product availability may change due to order volume, supplier availability, warehouse operations, or other fulfillment circumstances.

Occasionally, an item may become unavailable after an order has been placed.

If this happens, we will contact you and explain the available options, which may include:

  • Waiting for the item to become available, if appropriate;

  • Selecting an available alternative with your agreement;

  • Cancelling the unavailable item and receiving a refund.

Estimated Delivery

Delivery times depend on the destination, product availability, fulfillment location, and shipping carrier.

Our standard estimated delivery times after shipment are:

  • United States: 7–10 business days

  • Canada / United Kingdom / Australia: 10–15 business days

  • Other Supported Regions: 15–20 business days

Please allow an additional 1–2 business days for order processing before shipment.

During peak seasons, order processing may take longer.

Delivery estimates are not guaranteed delivery dates and may be affected by customs clearance, weather conditions, holidays, carrier delays, or other circumstances outside our reasonable control.

For more information, please review our Shipping Policy at:

https://neravuli.com

7. PRODUCT USE AND ADDITIONAL DISCLAIMERS

Customers should carefully review product descriptions, specifications, intended uses, and instructions before purchasing or using products sold through NERAVULI.

Products purchased through NERAVULI:

  • May have different specifications depending on the selected size, color, style, quantity, or variant;

  • May not include additional manufacturer warranties unless expressly stated, without affecting any statutory warranties or consumer guarantees that may apply;

  • May include instructions, packaging, or product information supplied by manufacturers or suppliers;

  • Should be used only for their intended purpose;

  • Should be handled, cleaned, stored, and maintained according to any applicable product instructions.

Responsible Product Use

Customers should choose products appropriate for their intended kitchen, dining, food preparation, storage, cleaning, or household application.

Where applicable, we recommend:

  • Reviewing the complete product description before purchase;

  • Checking dimensions and package contents where provided;

  • Following available usage, cleaning, care, and safety instructions;

  • Confirming that a product is appropriate for the intended surface, appliance, container, food preparation task, or household use;

  • Using kitchen tools and accessories only for their intended purpose;

  • Discontinuing use if a product appears damaged, broken, or unsuitable for continued use;

  • Keeping products away from children where the product or its intended use requires adult supervision;

  • Observing reasonable precautions when using products near heat, sharp objects, food, liquids, or electrical appliances where applicable.

NERAVULI does not guarantee that every product will be suitable for every individual use, appliance, surface, container, or household environment unless