Shipping Protection & Tipping Policy

At NERAVULI, we aim to make every purchase clear, convenient, and easy to understand, from checkout through delivery. To give our customers more flexibility, we may offer optional services such as Shipping Protection and Tipping during checkout.

These services are completely voluntary and are not required to complete a purchase.

1. Optional Checkout Services

Both Shipping Protection and Tipping are optional additions. Customers can decide whether they would like to include either service with their order.

Declining these optional services will not prevent you from completing your purchase or affect the normal processing, shipping, or delivery of your order.

Shipping Protection: Optional coverage intended to provide additional assistance for eligible packages that are lost, damaged, or stolen during transit.

Tipping: An optional contribution that allows customers to show appreciation for our fulfillment and customer support teams.

Both services are separate from the standard product price and shipping charges.

2. Shipping Protection Coverage

Customers who choose to add Shipping Protection during checkout may receive additional assistance for certain qualifying delivery-related situations.

Eligible cases may include:

• Packages lost during transit

• Items damaged during shipping

• Packages reported stolen after delivery, where covered by the applicable terms

Coverage eligibility, limits, exclusions, and claim requirements are subject to the terms of the Shipping Protection service offered at checkout.

We recommend reviewing the applicable coverage information before choosing to add Shipping Protection to your order.

Shipping Protection is an optional service and does not replace or limit any rights customers may have under applicable consumer protection laws.

3. Refunds for Optional Services

We understand that customers may occasionally add an optional service by mistake or decide that they no longer wish to keep it after completing checkout.

If you would like to remove Shipping Protection or a Tip from your order, please contact our customer support team at:

Email: support@neravuli.com

We can provide a full refund of the amount paid for the applicable optional service.

Refund requests for these voluntary charges may still be submitted even if your order has already entered processing or has been shipped.

Once approved, the refund will be returned to the original payment method according to standard payment-processing timelines.

Refunds for optional services are separate from product returns and refunds, which are governed by our Return & Refund Policy.

4. Contact NERAVULI

If you have questions about Shipping Protection, Tipping, or would like to request a refund for either optional service, please contact us using the information below.

Brand: NERAVULI

Website: neravuli.com

Company Name: CPN (HongKong) LIMITED

Email: support@neravuli.com

Phone: (417) 759-4625

Business Address:
RM 06, 13A/F SOUTH TOWER,
WORLD FINANCE CTR HARBOUR CITY,
17 CANTON RD, TSIM SHA TSUI,
HONG KONG

Our customer support team will do its best to respond to your inquiries as quickly as possible during business hours.

Thank you for choosing NERAVULI. We appreciate your trust and are committed to making your kitchen essentials shopping experience simple, transparent, and convenient.

Simple tools. Smarter kitchens. Better everyday moments.